Frequently Asked Questions
Everything you need to know about shopping with Salomon Australia
What are your delivery options within Australia?
We offer standard shipping across Australia via Australia Post, typically arriving within 3-7 business days. Express shipping is also available for faster delivery to most metropolitan areas.
How do I return an item if it doesn't fit?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our online returns portal to generate a shipping label and initiate your refund or exchange.
Do Salomon products come with a warranty?
Yes, all Salomon footwear, apparel, and equipment are covered by a limited warranty against manufacturing defects, typically valid for two years from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
How do I find the right size for my Salomon shoes?
We provide a comprehensive size guide on every product page. We recommend measuring your foot in centimeters and comparing it to our chart, as performance fit may vary between trail running and hiking models.